Accessibility statement for New Court

Sanctuary Group aims to provide websites that are accessible and usable by the widest possible audience. We strive to ensure that people of all abilities and needs can access the information we provide online via a variety of browsers and technologies.

Based on accessibility standards and guidelines, as well as feedback from our residents and website visitors, we actively work to continually improve the accessibility and usability of our websites.

This website contains many features to help users navigate easily, but if you have any problems accessing our website, please email: and let us know about the issues you experienced.


Our websites can be viewed on any browser or device but, for the best possible experience we recommend the latest version of the following browsers:

  • Firefox
  • Safari
  • Google Chrome
  • Opera
  • Internet Explorer
  • Edge

Why do I need JavaScript and how do I enable it?

JavaScript is a common computer language that improves the operation of our website across different browsers and platforms. JavaScript  also assists with design elements to make the page more attractive and the site, as a whole, easier to navigate.

If you already have JavaScript enabled but it is not recognised, try clearing the browser cache or refreshing the page. 

For further help and information on enabling JavaScript in your browser, please visit:


If you would like to translate this website into another language, the 'select language' option accesses Google Translate, which translates English into 64 languages.

Please note that Sanctuary Group is not responsible for the content of Google Translate and cannot guarantee the reliability of the translations provided.

Help with downloading documents

We currently use PDF files on our website. The software programme you'll need to open them is detailed below.

Adobe Acrobat and PDF files

Adobe Acrobat is a popular document exchange medium. It works on the principle that documents produced in most software packages can be transformed into a .pdf file (the Adobe Acrobat format) and then read by the free reader package available from Adobe called Adobe Acrobat Reader. A key advantage is that it preserves all the formatting of the original file, including images, font and layout.

The PDF files on our website are downloadable across all browsers, but cannot be viewed in IE8. If you use IE8, we recommend that you upgrade to IE9 or later to ensure you can access all the PDFs on our website.

To read the documents you must first download the reader software from the Adobe Website.

Adobe Acrobat reader as a helper application

You can add Acrobat Reader as a helper application to your browser so that it will launch automatically when you try to access a PDF file online.

Access Adobe

If you have a visual impairment you can find more information on accessibility and PDF files by visiting the Access Adobe Website.


Some of our websites show videos embedded from YouTube. These videos are not accessible by screen readers.

Screen size and colour

Our websites can be viewed on a range of different screen sizes and can be changed to suit each user. To help people find information more easily, our websites have a search facility and site map, as well as a number of colour and graphic-based navigational cues.

Controlling text and colours in your web browser

You can also specify the font sizes, styles and colours and foreground and background colours of web pages displayed on your computer screen.

This is useful for those:

  1. With impaired vision
  2. Needing a larger font size
  3. Needing high-contrast colours

You can configure most common internet browsers to use the colours and fonts you specify, your default Windows colours and fonts, or the settings you specify in your own style sheet.

Further information on how to customise your internet browser can be found on the following links:

  1. Internet Explorer:
  2. Chrome:
  3. Firefox:
  4. Safari:

Accessibility Guidelines

Web Content Accessibility Guidelines

The Web Content Accessibility Guidelines (WCAG_ 2.0 are the internationally recognised benchmark for building accessible websites. WCAG 2.0 explains how to make web products more accessible for people with disabilities and other access challenges. Conformity to these guidelines also makes web products more user-friendly for all people.

WCAG 2.0 has three levels of accessibility (A, AA and AAA). We aim to meet Priority 1 to Success Criteria Level 2 (A) and where possible we strive to conform to Level 2 (AA).

Web Standards and Technologies

This website aims to meet W3C standards for HTML and CSS and these technologies are relied upon throughout the site. We strive to ensure this web product is fully functional when the CSS is disabled.

This website has also been constructed according to the recommendations contained in BS (British Standard) 8878 throughout its development life cycle.

Exceptions to Web Standards and Technologies

When third party applications have been embedded into this website the WCAG 2.0 (A) compliance cannot be guaranteed. Current third party applications used include Google Translate, Google Maps, YouTube and other functional elements such as the slide shows.

Conformance Date

This Accessibility statement was issued in August 2016.

Pre footer content

New Court logo

New Court,
Lansdown Road, Cheltenham GL50 2JG
(use GL50 2JA for sat nav)

New Court Sketch

The particulars displayed on this website have been prepared for prospective purchasers for guidance only. They are not part of an offer or contract. Whilst some descriptions are inevitably subjective and information is given in good faith, they should not be relied upon as statements or representations of fact. All measurements are taken from plans and must therefore, be treated as approximate. Some variation in the finished construction and landscaping should be expected. The site plan and photographs are indicative only, not to scale and for general guidance only. Sanctuary Group reserves the right to amend the specifications without prior notice. Any substantial changes to the specification or plan following reservation will only be made with the prior approval of the buyer. Any substitution of materials will be to an equal or higher standard.